To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
SHIPPING – AUSTRALIA
Clothing and small packages
Standard shipping $12
Express shipping $15
Custom artwork and large item
Prices available upon request
All orders are sent via Australia Post and are trackable. You will receive your tracking number once your order has been shipped. If you have any concerns with your delivery point, we suggest taking a signature on your order.
AUSTRALIA POST SHIPPING – Once dispatched you will receive a shipping confirmation and your reference number details. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.
For more information regarding postage, please visit your nearest Post Office or visit Australian Postal Corporation.
FREE LOCAL PICK-UP
For those located in or around Australia’s Gold Coast, free local pick-up of purchased items is allowed at our Office in Alyangula. Please message us via our Facebook page to arrange a pick-up time.
The pick-up address is 71 Ayawurra Cresent, Alyangula, NT
All orders will be shipped within 1-3 business days once payment is received. Please allow 7-12 working days for your item(s) to arrive within Australia (some remote areas may take longer). We use prepaid regular post satchels.
Items are inspected by us before dispatch. Once an item has been sent, Songlines Art, Culture, Education will no longer be responsible for goods shipped. If you require insurance, please send us an email upon purchasing.
Please make sure your shipping address details are up to date when ordering. Please check with your local post office if you experience problems during shipping. We do not refund for items lost in the mail. If you are experiencing problems, please follow up with Australia Post to lodge an enquiry. We will do our best to assist you.