Returns and Exchanges

RETURNS & EXCHANGE POLICY

Can I change my order ?

As we start processing orders immediately after they are placed, we will try our best to accommodate any changes or cancellations of your order, but it cannot be guaranteed.

Returns & Exchanges

We want you to be completely satisfied with your Songlines Art, Culture, Education purchase. If you change your mind for any reason, we’ll gladly accept an exchange of any full priced or sale item subject to the following conditions:

Please note, Songlines Art, Culture, Education does not refund due to change of mind or if an item does not fit as desired.

– the item must be returned to Songlines Art, Culture, Education within 14 days from your delivery date for Australian orders and 20 days for International together with original proof of purchase. We suggest all items are tried on and inspected as soon as they are received to ensure you are able to return items within the returns time frame.

– items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached in the original packaging.

 All items are thoroughly inspected before being sent to ensure a high level of quality in the products you purchase from us.

You will need to cover the postage to send it back to us and supply a prepaid return postage satchel with your name, address and order number. 

>> All returns must be sent to 

Songlines Art, Culture, Education

PO Box 5082

Terranora, NSW, 2486

with the above Exchange & Return Form << 

Upon Songlines Art, Culture, Education receiving the items they will undergo a quality review and once cleared, you will receive a credit note/Gift card for the purchase price (excluding original shipping cost) directly to the email linked to your purchase. We endeavour to process returns as soon as they are received but please allow up to 5 business days for returns to be processed. 

Songlines Art, Culture, Education is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number. If you are returning an item that has a fault, we will reimburse you $8 for shipping the item. If you choose to send express, you will incur the extra cost.

 WHAT IF MY ITEM IS FAULTY?

Our apologies if you have received an item that is not in perfect condition…….

Please send us an email immediately at admin@songlinesace.com.au with photos of the fault.  We will meet our obligations under the Australian Consumer Law guidelines which states that if a product is found to have a minor fault a free repair will be provided.  Feel free to jump on their website if you have any questions. 

You may also choose to send the item back to Songlines Art, Culture, Education to be repaired. (Customer will be responsible to cover the shipping costs to have the item returned and posted back out) 

 If the item cannot be repaired, we will happily replace the item if in stock or process a refund. 

All Songlines Art, Culture, Education products have a 3 Month Warranty for manufactures faults.
*Please note this excludes noticeable fair wear and tear.

DO I HAVE TO PAY FOR SHIPPING MY RETURN?

Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the return request, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

HOW WILL I BE REFUNDED IF MY ITEM IS FAULTY AND CAN NOT BE REPAIRED?

Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.

We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.